POSTED 01/13/2025
Customer Service Representative
Location: Houston, TX
Customer Service Representative
Houston, TX
Currently looking for a skilled individual to fill a direct hire Customer Service Representative role with a company located in Houston, TX. Interested candidates will be required to have experience in customer service, with a strong understanding of order management and CRM systems like NetSuite and familiarity with engineered products.
Customer Service Representative Job Description:
- Ensure 100% of order statuses and shipment updates are communicated to customers, manufacturers’ representatives, and the Sales Team within 8 business hours.
- Ensure 100% of orders have a promise date loaded into Netsuite within 90 days of hire date, in collaboration with the Operations Team.
- Escalate and resolve 95% of customer concerns within five business days, ensuring minimal disruptions to customer satisfaction.
- Ensure all inquiries and orders are processed accurately and efficiently within NetSuite.
- Attained a Net Promoter Score greater than 25 through elite customer service and responsiveness
- Respond to 90% of customer inquiries within 8 business hours, demonstrating a high standard of customer care.
- Acquire and demonstrate deep product expertise by educating customers.
Customer Service Representative Job Requirements:
- Maintain a commitment to accuracy, quality, and exceptional performance in managing orders, customer interactions, and team collaboration.
- Build trust and strong relationships with customers through professionalism, empathy, and consistent follow-through.
- Quickly learn and apply product knowledge while thinking creatively to solve problems and address customer needs.
- Clearly and professionally conveys order updates, shipment details, and resolutions to customers and internal teams, ensuring alignment and satisfaction.
- Thrives in a dynamic environment, effectively handling multiple priorities and adapting to changing processes or customer needs.
- Driven to exceed customer expectations, meet performance goals, and contribute to the team’s success with a proactive and enthusiastic approach.
Compensation for Customer Service Representative:
The starting salary for this position is $40,000 annually with monthly commission plus benefits (401k plan, HSA - medical, vision, and dental).