Call center representative jobs in THE TWIN CITIES

Employment as a Call Center Representative

Call Center Representatives are the people you speak with when you call your bank, order a new sweater from a catalog or make airline reservations. They do everything from assisting people with customer service complaints to making telemarketing calls.

Call Center Representatives typically have these skills:

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and strong typing skills
• Adaptability and accountability

Other Call Center Representative duties may include:

• Building lasting relationships with clients and other call center team members based on trust and reliability
• Use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems
• Speak with customers, listen to them to better understand their needs, and offer possible solutions

Call Center Representatives in the Twin Cities can make $13.50-$20 an hour.