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POSTED 05/22/2023

Technical Service Representative

Location: Plymouth, MN
Technical Service Representative 
Plymouth, MN 
Currently looking for skilled individuals to fill temp-to-hire Technical Service Representative openings with a company located in Plymouth, MN. Interested candidates should a degree or equivalent experience, be able to work with minimal supervision and complete all assignments on time.
Technical Service Representative Job Description:
  • Maintain warranty / repair records.
  • Analyze individual situations and determine appropriate course of action to be taken.
  • Confer with and coordinate customer service activities with appropriate personnel from various company departments.
  • Provide necessary follow-up and service over the phone or in writing to resolve customer problem.
  • Handle returns and return authorization log.
  • Discuss and resolve customer problems with sales representatives.
  • Communicate effectively with customers, service representatives, and sales representatives.
  • Demonstrating customer concern by quickly and accurately responding to problems.
  • Some company travel, as needed, is required.
Technical Service Representative Job Requirement:
  • High School diploma or general education degree (GED)
  • 2-to-4-year degree (electrical / mechanical) or three years electrical service department experience
  • Proficient typing / keyboarding skills
  • Good communication skills
  • Ability to read an electrical schematic and mechanical drawing
  • Exercise discretion and independent judgment
Compensation for Technical Service Representative:
The starting salary for the Technical Service Representative position is $22-$25 per hour. (Depending on Experience)