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POSTED 02/22/2024

Technical Service Representative

Location: Plymouth, MN
Technical Service Representative
Plymouth, MN

Currently looking for skilled individuals to fill temp-to-hire Technical Service Representative openings with a company located in Plymouth, MN. Interested candidates should a degree or equivalent experience, be able to work with minimal supervision and complete all assignments on time.

Technical Service Representative Job Description:
• Maintain warranty / repair records.
• Analyze individual situations and determine appropriate course of action to be taken.
• Confer with and coordinate customer service activities with appropriate personnel from various company departments.
• Provide necessary follow-up and service over the phone or in writing to resolve customer problem.
• Handle returns and return authorization log.
• Discuss and resolve customer problems with sales representatives.
• Communicate effectively with customers, service representatives, and sales representatives.
• Demonstrating customer concern by quickly and accurately responding to problems.
• Some company travel, as needed, is required.

Technical Service Representative Job Requirement:
• High School diploma or general education degree (GED)
• 2-to-4-year degree (electrical / mechanical) or three years electrical service department experience
• Proficient typing / keyboarding skills
• Good communication skills
• Ability to read an electrical schematic and mechanical drawing
• Exercise discretion and independent judgment

Compensation for Technical Service Representative:
The starting salary for the Technical Service Representative position is $22.00 to $24.00 per hour